FAQ
Orders
How do I place an order?
Browse our collections, select your product and any variants such as size or colour, and click Add to Cart. When you are ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
You may change or cancel your order before it has been dispatched. Contact us as soon as possible at support@nexthorizongear.com or call +44 7962 724605 and we will do our best to help. Once your order has shipped, changes are no longer possible.
Will I receive an order confirmation?
Yes. Once your order is placed and payment is processed, you will receive an order confirmation email. If you do not receive it within a few minutes, please check your spam or junk folder.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1 to 2 business days and typically arrive within 5 to 8 business days after dispatch. You will receive a tracking link by email once your order has been dispatched.
How much does delivery cost?
Delivery is completely free on every order. No minimum spend required.
Do you deliver outside the UK?
We currently deliver within the United Kingdom only.
Will my order be tracked?
Yes. Every order is fully tracked. You will receive your tracking link by email once your order has been dispatched.
What if my order has not arrived?
If your order has not arrived within 8 business days of dispatch, please contact us at support@nexthorizongear.com with your order number and we will investigate straight away.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and include all original packaging and tags. Contact us first and we will provide return instructions and the correct return address by email.
How do I start a return?
Email us at support@nexthorizongear.com or call +44 7962 724605 with your order number and reason for return. We will send you return instructions and the correct return address by email.
Who pays for return shipping?
For faulty, damaged, or incorrect items, return shipping costs will be covered by Next Horizon Gear. For change of mind returns including size, colour, or preference, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
How long does a refund take?
Once your return has been received and inspected, approved refunds are processed within 5 to 10 business days to your original payment method. Depending on your bank, it may take up to 14 business days to appear on your statement.
What if my item arrived damaged or faulty?
Contact us within 48 hours of delivery with your order number and photos of the issue. We will offer a replacement or full refund depending on your preference and stock availability.
Products
How do I know which size to order?
Each clothing and footwear product page includes a Size Guide button. Click it to view measurements and find your correct size. If you are between sizes, we recommend sizing up.
Are the products the same as shown in the photos?
We do our best to display products accurately. Minor variations in colour may occur due to screen settings or manufacturing differences.
Can I get more information about a specific product?
Yes. Each product page includes a full description, specifications, and accordion dropdowns with detailed information. If you still have questions, contact us at support@nexthorizongear.com.
Next Horizon Gear, Sole Trader
Registration Number: 71 367 605 835
Business Address: 41 Bulls Garden Rd, Whitebridge NSW 2290, Australia
Email: support@nexthorizongear.com
Phone: +44 7962 724605
Support Hours: Monday–Friday, 9:00am–5:00pm GMT
Our customer service team is based in Australia and provides dedicated English-language support for UK customers.