Privacy policy
Last Updated: 15 June 2026
This Privacy Policy explains how Next Horizon Gear ("we", "us", "our") collects, uses, and protects your personal information when you visit nexthorizongear.com, make a purchase, or otherwise interact with our services (the "Services").
We operate this store using Shopify as our e-commerce platform and hosting provider.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Next Horizon Gear, Sole Trader, registered under number 71 367 605 835 and trading as Next Horizon Gear, is the controller of your personal data. Shopify acts as our data processor.
1. Information We Collect
A. Information you provide directly
When you use our Services, we collect your name, billing and shipping address, email address, phone number, payment information (processed securely — we do not store full card numbers), and order details including purchases, returns, and inquiries.
B. Information collected automatically
Through cookies and analytics tools we collect your IP address, browser type and device information, pages viewed and time spent on the site, and cart actions such as items added or removed and abandoned carts.
C. Information from third parties
We may receive limited data from payment providers, Shopify, and advertising and marketing partners including Google Ads and Meta.
We do not buy or sell personal data.
2. Legal Basis & How We Use Your Information
We process personal data under the UK GDPR on the following legal bases. Contract necessity is used to process and deliver your orders. Legitimate interests are used to improve our Services, prevent fraud, and perform basic analytics. Consent is used for email marketing and non-essential cookies where required. Legal obligations are used to comply with tax, accounting, and consumer protection law.
A. Process your orders
We use your information to create and manage your customer account, process payments, fulfil and deliver orders, provide order updates and tracking, and handle returns and exchanges.
B. Provide customer support
We use your information to respond to questions and complaints and resolve delivery and product issues.
C. Improve and personalise our Services
We use your information to analyse website performance and usage, improve navigation and product offering, and show content that may be relevant to you.
D. Marketing & advertising
Where legally permitted, we may send promotional emails or newsletters with your consent where required, and show personalised or general ads on and off our site. You can unsubscribe from marketing at any time by using the link in our emails or by contacting us.
We may create customer segments or profiles based on your browsing and purchase activity to show more relevant offers. You may object to profiling by contacting us at support@nexthorizongear.com.
E. Security & fraud prevention
We use your information to protect your account, detect and prevent fraudulent activity, and ensure safe payment processing.
F. Legal compliance
We use your information to meet tax, accounting, and regulatory requirements and to respond to lawful requests from authorities.
3. How We Share Your Information
We share personal data only when necessary.
A. Shopify
Shopify hosts our online store and processes data to operate checkout, payments, analytics, and fraud detection.
B. Service providers
We may share limited data with payment processors, shipping and logistics partners, IT and analytics providers, and email and marketing platforms. All service providers are bound by confidentiality and data-processing agreements.
C. Marketing partners
We may share hashed or pseudonymised identifiers with advertising partners including Google Ads and Meta so they can show relevant ads in line with their own privacy policies.
D. Legal reasons
We may disclose information if required by law or to protect our rights, property, or safety. We do not sell your personal data.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enable essential site functions including checkout and account login, remember your preferences, analyse site usage and performance, and support advertising and remarketing with consent where required.
You can manage cookies in your browser settings or via our cookie banner when you first visit nexthorizongear.com. Blocking some cookies may affect how the site functions.
5. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.
Personal data may be stored on secure servers in the UK and/or European Economic Area, and by Shopify which may process and store data in Canada, the United States, and other regions in line with its Data Processing Addendum and Standard Contractual Clauses.
We retain personal data only as long as necessary for the purposes described in this Policy or as required by law.
6. International Data Transfers
Some service providers including Shopify and advertising partners may process data outside the UK. Where data is transferred internationally, we rely on UK Standard Contractual Clauses, adequacy decisions, and other recognised safeguards under UK GDPR.
7. Your Rights (UK GDPR)
You have the right to access and request a copy of your personal data, rectify inaccurate or incomplete data, request erasure of your data where legally possible, restrict how we use your data, object to certain processing including direct marketing, receive your data in a structured machine-readable format, and withdraw consent where processing is based on consent.
To exercise your rights, contact us at support@nexthorizongear.com. We may ask you to verify your identity. You can also lodge a complaint with the UK Information Commissioner's Office (ICO).
8. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Last Updated date at the top shows the latest version. Where required by law, we will notify you of significant changes.
11. Contact
Customer Service Hours: Monday–Friday, 9:00am–5:00pm GMT
Email: support@nexthorizongear.com
Phone: +44 7962 724605
Our customer service team is based in Australia and provides dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.
Next Horizon Gear, Sole Trader
Registration Number: 71 367 605 835
Business Address: 41 Bulls Garden Rd, Whitebridge NSW 2290, Australia