Contact information

At Next Horizon Gear, we're here to help. Whether you have a question about your order, need advice on a product, or want to start a return — get in touch and we'll get back to you as soon as possible.

Customer Support

Email: support@nexthorizongear.com
Phone: +44 7962 724605
Hours: Monday–Friday, 9:00am–5:00pm GMT

We aim to respond to all enquiries within 24 hours on business days.

Order Enquiries

For questions about an existing order, please have your order number ready when you contact us. This helps us resolve your query as quickly as possible.

Returns & Refunds

To start a return or request a refund, please contact us by email or phone. Our team will provide return instructions and the correct return address by email. Please do not send items back without contacting us first.

For full details, see our Refund Policy.

Delivery Questions

If your order has not arrived within the estimated delivery window of 5 to 8 business days, or if your parcel has arrived damaged, please contact us with your order number and any relevant photos and we will resolve it promptly.

For full details, see our Shipping Policy.

Next Horizon Gear, Sole Trader
Registration Number: 71 367 605 835
Business Address: 41 Bulls Garden Rd, Whitebridge NSW 2290, Australia
Email: support@nexthorizongear.com
Phone: +44 7962 724605
Support Hours: Monday–Friday, 9:00am–5:00pm GMT

Our customer service team is based in Australia and provides dedicated English-language support for UK customers.