Shipping policy

Last Updated: 15 June 2026

This Shipping Policy applies to all orders delivered within the United Kingdom. We aim to offer a clear and reliable delivery experience.

1. Shipping Costs

Standard shipping within the UK is free on all orders. There are no additional handling fees at checkout.

2. Processing & Delivery Times

Orders are processed within 1 to 2 business days. Estimated delivery time is 5 to 8 business days after dispatch. Our order cut-off time is 12:00 PM GMT, London time.

Orders are fulfilled through our logistics partners and dispatched directly to your door within the United Kingdom, ensuring reliable and fully tracked delivery.

Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window. You will receive a tracking link by email once your order has been dispatched.

3. Customs & Import Fees

UK customers will not be charged any additional customs or import fees on delivery.

4. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order. After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before it has been dispatched. Once shipped, cancellations are no longer possible. You may still return the items under our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us at support@nexthorizongear.com or call +44 7962 724605. For damaged parcels, please include photos so we can resolve the issue quickly.

7. Customer Support

Customer Service Hours: Monday–Friday, 9:00am–5:00pm GMT
Email: support@nexthorizongear.com
Phone: +44 7962 724605

Our customer service team is based in Australia and provides dedicated English-language support for UK customers.

8. Company Information

Next Horizon Gear, Sole Trader
Registration Number: 71 367 605 835
Business Address: 41 Bulls Garden Rd, Whitebridge NSW 2290, Australia

For returns, please see our Refund Policy.